Shipping Information
Our warehouse processes and ships orders Monday through Friday, 9:00 AM - 6:00 PM PST. Orders are not processed or shipped on weekends or major holidays.
For expedited orders to be included in same-day shipping computations, they must be placed by NOON ET.
Shipping Coverage
We currently offer shipping within the United States and internationally to the following countries:
🇦🇹 Austria | 🇨🇦 Canada | 🇩🇪 Germany | 🇪🇸 Spain | 🇬🇧 United Kingdom | 🇫🇷 France | 🇮🇹 Italy | 🇳🇱 Netherlands | 🇵🇱 Poland
Shipping Methods & Rates
Domestic (United States)
| Shipping Method | Delivery Time | Order Value | Cost |
|---|---|---|---|
| Expedited By Air | 4-6 Business Days | $89.99+ | Free |
| Expedited By Air | 4-6 Business Days | $0.00 - $89.98 | $19.99 |
| Standard | 10-12 Business Days | Any amount | Free |
International
| Shipping Method | Delivery Time | Order Value | Cost |
|---|---|---|---|
| Standard | 6-18 Business Days | $89.99+ | Free |
| Standard | 6-18 Business Days | $0.00 - $89.98 | $12.99 |
Shipping Carriers: We ship via UPS, USPS, Amazon Logistics, and DHL.
Note: Express shipping is not available for P.O. Boxes and APO/FPO addresses.
Order Processing Time
Orders typically take 1-3 business days to process before shipping.
Pre-order products require 10 business days to be produced before shipping.
All processing and shipping times are based on business days (Monday-Friday).
Lost or Delayed Packages
If your package is lost after shipment, we will assist you in locating or replacing your purchase.
- A package is considered lost if:
- It is marked delivered to the wrong location.
- It is marked delivered, but you have not received it within 2 business days.
- It is stuck in the logistics system for more than 5 business days.
Resolution options:
- We will investigate and attempt to recover your package.
- If unsuccessful, we offer a refund (via original payment method or gift card).
- If you agree, we can reship the item or provide a replacement of the same value.
Processing Time: Please allow 3-4 business days for a representative to assist you.
Claim Deadline:
- Missing package claims must be submitted within 45 days of the order date.
- For other order-related issues, contact us within 90 days of the order date.
Damaged or Incorrect Items
To process claims for incorrect or damaged items, you must record a video and take photos upon opening the package as proof.
Resolution options:
- If you received the wrong item or a severely damaged item, we will issue a full refund.
- If an item is missing, you can choose a partial refund or reshipment + a special discount coupon.
- We do not cover damage caused by improper handling or intentional misuse.
Customer Support
For any inquiries, please contact us at support@modatope.com.
